J.D. Power Ranks Infiniti High in Customer Satisfaction

J.D. Power recently released their 2014 U.S. Sales Satisfaction Index (SSI) Study. Infiniti was ranked second overall and among premium automotive brands. This puts Infiniti up two rank positions compared to last year, thanks to the improvement of 15 points. Keep reading for more information on what this ranking means for Infiniti.

There are quite a few programs that this satisfaction ranking can be attributed. The first is the standard processes and trainings our sales representatives have to complete. We attribute the high client satisfaction to these processes and trainings. One of these trainings is called Infiniti University. This program educates sales and service personnel on tools and best practices to use when they are serving luxury customers in a very competitive market.

To make sure our customers continue to receive the service they need even after walking off our lot, they have access to the Total Ownership Experience, a program that allows them to use complimentary service loan vehicles during the warranty period. This is the second stand out program that Infiniti has that customers love!

“This is an accomplishment we’re very proud of,” said Michael Bartsch, vice president, Infiniti Americas. “Our dedicated network of retailers is committed to the very best customer experiences, beginning with the shopping process and the eventual ownership of an Infiniti, and this third-party study shows that their tireless efforts continue to pay off.”

Kearny Mesa Infiniti has a variety of new and pre-owned Infiniti vehicles. Come interact with our sales representatives to see exactly why we were ranked so high in overall customer satisfaction through J.D Power. We hope to see you soon!